Refund Policy

Thank you for choosing our online tax return services. We strive to provide you with a seamless and satisfactory experience. However, we understand that circumstances may arise where you may require a refund. This refund policy outlines the conditions and procedures for requesting a refund.

Eligibility for Refunds:

Refunds may be considered under the following circumstances:

  • Duplicate Payment: If you accidentally submit multiple payments for the same service, we will refund the duplicate payment(s) upon notification.
  • Service Failure: In the unlikely event of a technical failure or inability to provide the service due to circumstances beyond our control, a refund may be issued.
  • Dissatisfaction with Service: If you are dissatisfied with our service and can provide valid reasons for your dissatisfaction, a refund may be considered on a case-by-case basis.

Refund Request Procedure:

To initiate a refund request, please follow these steps:

  • Contact our customer support team within 7 days of the payment date to discuss your refund request.
  • Provide relevant details, including your name, contact information, payment details, and a clear explanation of the reason for your refund request.
  • Our customer support team will review your request and respond to you within 14 business days.

Refund Processing:

If your refund request is approved, we will process the refund using the original payment method. Please note:

  • Credit Card Payments: Refunds will be issued to the same credit card used for the original payment.
  • Bank Transfers: Refunds will be made to the original bank account used for the payment.
  • Processing Time: Refunds will be processed within 14 business days of approval.

Non-Refundable Services:

Please note that certain services are non-refundable, including the following:

  • Completed and submitted tax returns.
  • Services rendered more than 7 days prior to the refund request.
  • Services provided as part of a bundled package or promotional offer.

Dispute Resolution:

If you are unsatisfied with the outcome of your refund request, we encourage you to contact our customer support team to discuss further options for resolution.

Please understand that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated.

If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.

Note: This is a general sample refund policy. It is important to tailor the policy to your specific business needs and consult with legal professionals to ensure compliance with applicable laws and regulations.